One request we get a lot is to work out why an email bounced back. This month's HowTo guide will explain how go about doing this, and will hopefully help you next time you receive a bounceback and want to know what has gone wrong.

Everyone knows how to do a basic Google search. Type in either a full question or just keywords, and it'll return the results it thinks are most relevant. However, you may not be aware there's a whole series of extra things you can add to your search to help refine your results.

As you may or may not be aware, by default, your web browser keeps a record of every page of every website that you visit. While this can often be useful, if other people use the same browser, it can inadvertently ruin surprises you've been researching - especially at this festive time of year. In this HowTo, we take a look at how you can temporarily disable this record.

You may not know this, but Windows 7, 8 and 10 provides a handy way of creating screenshots using something called the "Snipping Tool". This guide will explain how to find this tool and how to use it to create and send screenshots.

One common problem we deal with is the fallout from a Windows update resetting and removing people’s default apps. PDFs opening in Edge rather than Adobe Reader is a frequent offender. We thought a quick guide on how to get them back to just the way you like them, could be just the ticket.

This month's HowTo outlines how to configure an automatic out of office message in both Outlook and Office 365. Note, both of these assume that you or your organisation is using either Microsoft Exchange or Microsoft Office 365. These methods will not work otherwise.

Here is a step-by-step guide that explains how to create a signature to automatically append to the footer of your emails using Outlook 2016. The process is largely identical in the other recent versions.

So it’s about the time where I have a number of Exchange 2013 CU1 servers running on Windows Server 2013 that require upgrading to Exchange 2013 SP1. Remember take a backup before proceeding with major updates like this. I have documented the issues I hit on a couple of my installs here.